Option 1: One can report by directly calling the toll-free helpline of the bank from which
the commuter has purchased FASTag or by dialing the NHAI toll-free number i.e.
1033.The customer care number is mentioned on the FASTag sticker and should be called
from a registered mobile number.
Option 2: One can also raise the dispute on the FASTag portal of the concerned bank by
clicking on the correct reason. After the successful registration of the complaint, a
message will be sent to the commuter confirming the same. Every bank/portal has a
specific time frame to address the concern.

In case of entry with a FASTag, at exit automatically the amount of toll i.e. rate
multiplied by the distance travelled is deducted from the FASTag. However in some cases
where the FASTag is not read by the FASTag reader i.e. damaged FASTag or technical
error of the system or the reader, or when two different FASTags are used by the
commuter at entry and exits, etc. the FASTag entry is not found by the system and
transaction is not paired and hence farthest fare i.e. from the farthest toll, is charged to the
commuter after 70 hours.

Normally it reflects in about 40-50 minutes, however sometimes due to system or
network error it takes more time than usual. Hence it is advisable to keep the FASTag
charged in advance before travel on Samruddhi Mahamarg to avoid errors like low
balance, blacklisted tag, etc.

No, for proper calculation of toll fare, it is necessary that only one mode i.e. either cash
ticket or FASTag is used for entry and exit both. If a cash ticket is taken at entry then at
exit the cash ticket must be produced by the Commuter, if exit is done with FASTag then
the transaction does not get paired and toll from the farthest toll plaza is charged and the
transaction is given effect after 70 hours.
On the cash ticket it is clearly mentioned that “the holder of this cash ticket has opted for
paying the Toll in cash for the distance travelled on this Expressway. The ticket holder
must present this ticket for cash transaction at the exit toll plaza. In case the ticket holder
makes a FASTag transaction instead of cash transaction at Exit toll plaza then he will be
charged a maximum fare i.e. from the farthest toll plaza”